Useful information

A collection of useful information and common terms when you do business with Stokab.

Connection Report

If you order dark fibre from Stokab you will always receive a connection report. It contains the total length of the connection, as well as the measured attenuation value.

Maps

If you would like map documentation, we are able to supply a map with a rough sketch of the route the fibre takes in PDF format. Stokab does not supply map files in KMZ format.

Master Agreement

A customer can enter into a Master Agreement with Stokab. This Agreement enables you to submit orders without entering a new agreement for each order, thus shortening the handling process.

Nodes

Neutral Node: A Stokab node where many different customers can terminate fibre connections within a premises. The customer is responsible for the inhouse cabling to the required location in the property.

Customer-ODF: Stokab installs an accesspoint for you at the location in the property that you designate. The owner of the customer-ODF, decides who may lease fibre to this accesspoint.

Onnet: The premises has one or more Stokab nodes. The price of the dark fibre that terminates in two onnet nodes is a fixed non-recurring fee and a rental fee based on the linear distance ("as the crow flies") between the addresses. 

Offnet: The premises is not connected to the Stokab network. The price of the dark fibre that terminates in one or both offnet nodes is a non-recurring fee that will be calculated by Stokab to reflect the costs of building a node(s) and a rental fee based on the linear distance ("as the crow flies") between the addresses.


Contact us

AB Stokab

Pastellvägen 6, floor 4 and 5, Johanneshov

Box 6813, 113 86 Stockholm


Telephone switchboard: 
+46 (0)8 508 30 200


Customer Service/Sales:
+46 (0)8-508 30 250

Request:
salj@stokab.se

Order:
order@stokab.se


Customer Networks/Operations:
+46 (0)8-508 30 260

Faultreport:
+46 (0)8-508 30 400


Press contact:

Susanne Lekengård
Head of Communications

Telephone:
+46 (0)8 508 30 240

Mobil:
+46 (0)76-123 02 40

E-mail standard:
firstnamn.surname@stokab.se


Open hours:

Monday-Thursday: 8.00 – 16.45
Friday: 8.00 – 16.15